When institutions that service different aspects of the justice system need to communicate with partners or the world at large they turn to a company like Securus Technologies to meet their telecom needs. Though it’s a market that’s growing all the time, there are few big time players that compete with Securus, and with limited competition there’s increased potential for abuse.
In a report released by Securus the company turns attention to competitor Globa Tel Link and the work they did for the Louisiana Department of Corrections. According to a report compiled by the Louisiana Public Service Commission (PSC) in January 1998, GTL was guilty of violating business practices in an attempt to cheat their client and enrich themselves.
According to the 17-page report the Louisiana PSC compiled, GTL was found guilty of having tampered with logged times of calls, extending them to increase their charge and certain calls were billed more than once on statements. This set of record manipulation by GTL was a deliberate attempt to dupe their client and elevate the cost of services in a manner that does away with business principles. This left the state of Louisiana to foot the inflated bill GTL served them for outbound calls. Louisiana PSC’s investigation found that in addition to the billing for actual services they provided the Louisiana Department of Corrections, GTL managed to overcharge their client more than $1.2 million.
These practices are entirely unacceptable, according to Securus’ CEO Richard A. Smith. He’s been quite vocal about service to law enforcement and the critical role they play in helping the respond to emergency situations and perform their job efficiently. It’s one reason why he boasts Securus’ standing with the Better Business Bureau and their standing in this market. Securus has made a commitment to highlighting GTL’s continued abuse of clients in a series of reports made available on their site.